Our objective was to explore the implementation of a novel NHS England (NHSE)-funded\npilot project aimed at deploying clinical pharmacists in an integrated urgent care (IUC) setting\nincluding the NHS 111 service. Eight integrated urgent care clinical pharmacists (IUCCPs) within\nthe participating North East of England Trusts. Individuals participated in semi-structured 1-to-1\ninterviews by an experienced qualitative researcher, either face-to-face or via the telephone. Each\nrecording was transcribed, and the five stages of framework analysis (familiarisation, identifying a\nthematic framework, indexing, charting, mapping and interpretation) took place to establish emerging\nthemes. All interviews took place between November 2018-February 2019. Four higher-order themes\nwere identified: 1. Personality Traits, 2. Integration, 3. Benefits, 4. Training. The IUCCP programme\nis an innovative NHSE initiative. It provides an opportunity to extend the role of clinical pharmacists\ninto the hard-pressed clinical environment of urgent and emergency care. Our evaluation has\nhighlighted the potential for this professional group to contribute clinically in this area. Better\ncommunications, standard operating procedures and induction will improve how individuals\ndevelop in these novel roles.
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